IICRC-Compliant Intake Protocol

24/7 Water Damage Emergency Intake Script Builder

Customize your company’s after-hours intake script for on-call technicians or test how Vocallis AI executes your exact dispatch workflow on Ring 1.

Custom Dispatch Parameters

Company / DBA Name

Service Area / State

Emergency Dispatch Fee Policy

Sewage (Category 3) Capability

On-Call Crew Title

Live Dispatch FlowchartNatural AI Conversational Voice

[RING 1 - IMMEDIATE ANSWER]
"Thank you for calling Apex Disaster Recovery 24/7 Emergency Dispatch. My name is Alex. I understand you have active water or property damage right now. Are you and everyone in the building safe, and is anyone in immediate danger?"

[STEP 1 - SHUT-OFF VALVE & SAFETY GUIDANCE]
"Understood. If safe to do so, please locate your main water shut-off valve immediately to stop the flow. Please stay clear of any standing water near electrical outlets or sub-panels."

[STEP 2 - IICRC LOSS TRIAGE]
"To ensure our emergency mitigation crew mobilizes with the exact extraction gear, could you tell me:
1. Is the water clean (supply line, burst pipe) or is it contaminated (sewage, storm runoff)?
   -> Contractor Note: Yes, fully equipped for sewage & biohazard
2. Approximately how many rooms or square footage have standing water?
3. What is the property address where our crew should stage?"

[STEP 3 - DISPATCH CONFIRMATION & TECH AWAKENING]
"Thank you. I have captured your emergency triage details. Our dispatch policy is $0 (Billed directly to insurance). I am alerting our Lead Mitigation Technician in Texas right now with this recording and summary. You will receive an instant arrival window via SMS within 5 minutes. Please keep your phone line open."

Zero Human Dispatch Needed

Don’t want to wake up your staff just to answer questions?

Vocallis runs this exact intake protocol autonomously on Ring 1. It only wakes up your mitigation technician when an active, qualified job is confirmed with address and photos.